Zone 1 — West Midlands
Birmingham, Solihull, Wolverhampton, Walsall, Dudley, West Bromwich, Coventry
- Frequency
- Six days a week
- Free delivery
- Free over £250
- Under threshold
- £14.50 below that
Delivery
On the road at 6am, six days a week.
Order by 6pm and it arrives the next working day. Chilled, frozen and ambient travel together on one vehicle, so you sign once and unpack once.
Twelve hours, start to finish.
Before 6pm
Place the order online, by phone or by WhatsApp. Anything after 6pm rolls to the following day's round.
6pm – 10pm
Picked and checked against your order, then loaded into temperature-partitioned cages.
From 4am
Vehicles load. Chilled runs at 2–5°C and frozen at −18°C, logged continuously.
6am – 2pm
Your window. Most accounts take a fixed slot on the same round with the same driver.
Three zones, one price list.
Product pricing does not change by zone — only the delivery charge and the number of days we are on your street.
Zone 2 — Midlands & Staffordshire
Stoke, Derby, Leicester, Nottingham, Worcester, Telford, Stafford
- Frequency
- Five days a week
- Free delivery
- Free over £350
- Under threshold
- £19.50 below that
Zone 3 — National
England, Wales and southern Scotland on a next-day pallet or overnight chilled network
- Frequency
- Next working day
- Free delivery
- Free over £600
- Under threshold
- Quoted per drop
The four things that actually go wrong.
Temperature logged, end to end
Every chilled and frozen vehicle records continuously. Ask for the log on any delivery and you will have it the same day.
Short-dated stock never travels
Chilled lines leave us with at least two thirds of shelf life remaining. If we cannot meet that, we call you before the van loads.
Told before the door opens
If a line is short you get a call or a message at pick time with the alternative and the price, not a gap on the invoice.
The same driver most weeks
Rounds are fixed rather than dynamically routed, so the person at your door knows where the cold room is.
Returns & credits
Wrong, short or damaged?
Tell the driver at the door if you can, or call us the same day. Credits go on the account immediately, not at the end of a claims process.
Report an issue
- Damaged or short on arrival
- Refuse it at the door or flag it within 24 hours. Credited the same day, no paperwork.
- Chilled or frozen out of spec
- Do not accept it. We replace on the next available run and pull the temperature log ourselves.
- Ordered in error
- Ambient and unopened, within seven days, in resaleable condition. Collected on your next delivery, no restocking fee.
- Special order lines
- Printed packaging and bought-in specials are non-returnable once production starts. We confirm artwork in writing first.